RBC Centura : Alabama Customer Transition Information

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Common Questions and Answers for Our New Alabama Customers

1. What is my Debit Card Pin Number and which Pin number goes with which Card?

For reasons of safety and privacy, your Pin number did not convert from AmSouth. We mailed your pin number separate from your card. If you have multiple cards, the last four digits of the card number are printed on the mailer with the Pin. If you did not receive your Pin in the mail, please call the special merger hotline at 1-800-406-0807.

2. What happens to a check I wrote before March 9th?

There is a 60 day grace period from the Merger date (March 09, 2007) where AmSouth checks will be honored. However, if the creditor presents the check after this period it will not be honored. RBC Centura issued new checks and deposit slips with your new account numbers the week prior to your account conversion. You should now begin using these new documents and destroy your old checks.

3. What if I did not receive my new checks?

Please contact Deluxe directly at 1-877-838-5287 for personal check orders and 1-800-503-8744 for business check orders. Deluxe will be able to validate your check order information and provide information if an order has been placed.

4. Do my Products have the same rate as when they were with AmSouth?

The terms and conditions of your loan or line of credit will remain the same unless you were otherwise notified by RBC Centura. For complete details, please refer to the Guide to Your Personal Accounts or Guide to Your Business Accounts booklets you received by mail, which covers your specific type of loan or line of credit.

5. How will my direct deposit get to my new account?

RBC Centura will send a Notification of Change to the originator of any electronic draft/direct deposit service. This notification of change is a request for them to change your AmSouth routing and transit number and account numbers to your new RBC Centura account numbers and routing and transit number. To ensure that there is no disruption in your draft/direct deposit service, you may want to contact your originator as soon as possible to verify that these changes have been made. Any transaction that does not have the correct routing and transit number or account number after 60 days will be returned to the originator.

6. Why was my check not accepted?

Often, merchants will consult check clearing bureaus, which may cause your check to be refused if there is no history in their system for your account number. If your account is in good standing, the check may be accepted if you request the merchant to call 1-800-CENTURA for funds verification.

7. Why did I get a Welcome Package from you and Regions Bank?

During the divestiture, RBC Centura only purchased a portion of the AmSouth branches, while others were purchased by Regions Bank. If you had accounts located in more than one AmSouth branch, your accounts may be split between the two banks. We will however make every effort to accommodate all of your financial services needs and can consolidate your accounts at RBC Centura.

8. What is my User ID for Web Banking?

Your User ID for Web Banking is your Social Security number or Tax Payer Identification number.

9. I have not received anything from you what do I do?

Please call the special merger hotline for former AmSouth customers at 1-800-406-0807 or visit your local RBC Centura banking center.

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