RBC Centura : Privacy Notice

Privacy-Security-Legal > Privacy Notice

PLEASE READ THIS NOTICE CAREFULLY AND KEEP A COPY FOR YOUR RECORDS.

Part of what you expect from RBC Centura is information: about the history of transactions on your account, for example, or particular investments, or the market. But the information you provide RBC Centura is equally important. Our understanding of each individual customer is the foundation for all of the services we provide and offer. In other words, the better we know you, the better we can serve your financial needs.

We want you to have a full understanding of the information we collect about you and our guidelines for sharing that information with others. We also want to offer you choices to limit the sharing of that information.

Where we get information.
Most of the information we collect about you comes directly from you - for example, the answers you provide on your new account form, such as your income, assets or loans. Information may also come from other applications, agreements or forms that you complete in order to receive our products and services. In addition, we maintain records of each of your transactions and holdings at RBC Centura.

We also may receive information about you from companies affiliated with RBC Centura. We are part of a group of companies known as RBC, comprised of Royal Bank of Canada and its subsidiaries. RBC is one of the largest and most sophisticated providers of financial products and services in the world. If you are a customer of another RBC company, we may receive information about you from that source.

In addition, we may obtain information about you from a consumer-reporting agency or from other parties. (for example, your credit history or other facts relating to creditworthiness). If you are applying for an insurance product or service, we may also collect medical and health information from you (for example, information related to your past or present physical health or condition) or from others (for example, your health care provider) to determine your eligibility for the insurance. However, we will only collect such medical and health information with your consent.

To whom we disclose the information.
We do not sell information about our customers. We provide customer information about current or former customers to parties outside of RBC Centura in the following ways:

To other companies in the RBC family. These include providers of insurance, mortgage, banking and securities services. We may share information about you within the RBC family in order to make available to you the full range of alternatives that a global financial services organization has to offer.
To other companies as necessary to process your business. For example, we transmit your account and transactional information to the company that prints your RBC Centura account statement. Service companies in this category are prohibited by agreement from using information about you except for the narrow purpose for which we gave it to them.
To companies who perform marketing or research services on our behalf or with whom we have joint marketing agreements. A company performing marketing services on our behalf would include, for example, a company that assists in a broad mailing of materials advertising our products or services. A company performing research on our behalf would include, for example, a company that assists us in evaluating our customer service quality. A joint marketing agreement is one where another financial institution offers a product or service jointly with RBC Centura, such as Visa card access to your RBC Centura account. These companies, like those in the previous category, must limit their use of the information to the purpose for which it was provided.
Where required by law or regulation. Examples include responses to a subpoena, court order or regulatory demand.
As authorized by you. You may direct us, for example, to send your account statements and confirms to a third party.

Special Safeguarding of Health Information (if applicable).
Unless we are required to do so by law, if you have provided us with any personal medical or health information, we will not disclose or share this information with our corporate family members or third parties without your authorization, and only then to facilitate obtaining for you a product or service you have requested.

You have choices.
As we have described, we want to share the information we have about you with other RBC companies to enhance our ability to provide or offer you services or products that would be of value to you. Please remember that we will continue to protect your personal information regardless of your choices.

Sharing Information with Our Affiliates
Sharing of certain types of information, such as information about our transaction and experiences with you, is required for us to conduct business, and is permitted by law. Unless we are otherwise permitted by law, we will not share other information which you provide to us or that we receive from third parties (for example, credit bureaus) if you:

check Box 1 on the Privacy Choices Form and return to us as outlined on the form, or
call us at 1-877-252-6611 and inform one of our agents about your choice to limit the sharing of information among affiliates.

Mailing Lists
We would like to continue keeping you informed of valuable services and products offered by our affiliates RBC Centura or our affiliates. If you wish to be taken off our mailing list that we use for such offers, please:

check Box 2 on the Privacy Choices Form and return to us as outlined on the form, or
call us at 1-877-252-6611 and inform one of our agents about your choice to remove your name from our mailing lists.

(Please note: If you have previously indicated to us your opt out preference, you do not have to notify us again. A decision to opt out remains in effect until you advise us otherwise.)

You can make this choice now or at any time in the future. For customers holding joint accounts with us, e will accept a decision from either individual. This decision will apply to both parties named under the account or policy.

Confidentiality and security.
We consider all information we have about you to be confidential, including the fact that you are a RBC Centura customer (unless you tell us otherwise). Your information will only be handled in the manner described in this notice. Within RBC Centura, we restrict access to information about you to those employees and authorized agents who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to maintain the confidentiality of your information. We also regularly assess new technology and developments in this area and upgrade these safeguards as appropriate.

The following members of the RBC Centura family of financial service providers have adopted this privacy disclosure (other RBC companies have similar disclosures): RBC Centura Banks, Inc., RBC Centura Bank, RBC Centura Credit Card Bank, RBC Centura Securities, Inc., Glenwood Capital Management, Inc., RBC Mortgage, and RBC Builder Finance.

Reducing direct marketing from other sources.
Much of the advertising you receive may come from companies outside of RBC Centura. To reduce this type of advertising, you can contact the following agencies:

For advertising received by mail or email:
Mail Preference Service
c/o Direct Marketing Association
P.O. Box 9008
Farmingdale, NY 11735
For Telephone advertising:
Telephone Preference Service
c/o Direct Marketing Association
P.O. Box 9014
Farmingdale, NY 11735

www.the-dma.org/consumers/consumerassistance.html

Opt Out Form

(July 2002)

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